Triple Zero Victoria Act
Section 63 of the Triple Zero Victoria Act 2023(opens in a new window) sets out obligations for the treatment of confidential information that is acquired by Triple Zero Victoria in the performance of its functions. ‘Confidential information’ means any information related to call taking and dispatch services or operational communications services provided by Triple Zero Victoria. The law restricts how Triple Zero Victoria, its employees, and others can access and use confidential information.
Triple Zero Victoria may disclose confidential call audio to a party of the call with the express consent of any other relevant person(s) or organisation(s) identified in the call. If the relevant person/organisation does not consent to the call being disclosed, then Triple Zero Victoria is unable to disclose the call audio in accordance with privacy obligations under Privacy and Data Protection Act 2014 (VIC). In some cases, it may be possible to disclose call audio with personally identifiable information redacted.
Requesting Triple Zero audio recordings
Triple Zero Victoria has limitations on the information it can share and the people it can share it with.
To request a Triple Zero Victoria call audio recording, you need to be:
- The person who made the call (or their legal guardian or agent), or
- The lawful guardian or next of kin of a person who made a call, who is either a child or is deceased, or
- A person who is a subject of the Triple Zero Victoria call where the caller has provided consent.
Proof of identity
- To access Triple Zero Victoria call audio, you must provide valid photographic proof of identification (such as your driver's license or passport) to verify your identity.
- If you are the lawful guardian or a next of kin, you will need to provide your identification and proof of your relationship, such as a death certificate or a child’s birth certificate that includes your name on the document.
- If you are not the person who made the call, then you should (if you can) provide proof of identification from the person who made the call and that person’s written consent to release this information.
- After filling in the Audio Request form on this page, email a copy of the relevant proof of identity to FOI.Request@triplezero.vic.gov.au. Please include the reference number you received via email after completing the form.
How to submit a request
Before completing the form, please ensure you have all the information relating to the call below:
- Date and time of call
- Location of the emergency, including street and suburb in Victoria
- Phone number used to make the call
- A copy of your valid photo ID
Additionally, if you are not the caller, please provide:
- The name of the caller and their relationship to you
- Written consent of person/s that made the call and a copy of their valid photo ID
- A template Consent Form can be downloaded here
If you are an agent or legal representative of the caller or person to whom the call relates, please provide evidence of your legal authority to access personal information and health information.
- Complete the form at the bottom of this page
- Once your request is lodged you will receive an automatic reply with an “INF number”. Please check junk folder if you do not receive a response back.
- Reply back to the email with your proof of identity documents, and other applicable required documents, such as the written consent from the caller for release of the emergency call information to you.
Other ways to request information
If you need information relating to the actual services that attended an event, consider making a Freedom of Information request to the agency:
- Victoria Police – Freedom of information
- Ambulance Victoria – Freedom of information
- Country Fire Authority (CFA) – Freedom of Information
- Fire Rescue Victoria (FRV) – Freedom of Information
- SES Victoria – Freedom of information
- Court matter – consider issuing Triple Zero Victoria with a subpoena to produce the call audio. Victoria’s court websites have links to the appropriate forms.
Contact
If you need to contact us, please email FOI.Request@triplezero.vic.gov.au(opens in a new window) with your Request Reference ID in the subject line.
Fill in the form
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